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Return Policy

refund policy :

Our dear customer,

You can return or exchange your order within 7 days of receiving the order only if the product has not been opened and in its original condition, with the original purchase invoice submitted (electronically).

Easy return (duration)

You have 7 days to exchange or return from the date the customer receives the order

» Return Shipping Fee:

Customer shall be responsible for any shipping charges if exchange or return is due to factory damage or defect.


Terms of return and exchange:

Cotero customers have the right to exchange or return a product with a factory defect or damaged without any shipping or delivery charges, and the product is packed and in its original condition, within 7 days of the date of receipt.

»The customer has the right to choose one of the following options upon his request, after “ ketrozone “receives the request and ensures that it matches the conditions.

Replace the damaged product (factory defect) with the same "new product"

- Increase the order value to my "Alcatrozone" wallet and use the amount to purchase another product.

Refund of the value of the order by bank transfer, and this process takes 15 working days.

»A 10% administrative fee will be deducted for returning devices (in case of returning the product, it must be in the original carton without any damage).


»Products that are not subject to exchange or return:

We apologize for not permanently returning or exchanging products except in the following cases:

- The product has been used

- Products that have defects or defects resulting from misuse, such as: (scratching, breakage, wrong use, etc.)).

- The product has been removed from the original carton.
- The product is installed

- In case of using the attached gifts, we apologize for not returning or exchanging the product.

Contact us on the following email :

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